Zela London's Payment Policy

1. Accepted Payment Methods

At Zela London, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

• Credit & Debit Cards: Visa, MasterCard, American Express & Maestro
  
• Apple Pay, Google Pay & Shop Pay
• Bank Transfers (for bulk orders – contact us for details)

All payments are processed in GBP (£).

2. Payment Processing

• Payments must be completed at the time of purchase.
• Orders will not be processed or shipped until full payment has been received.
• If a payment is declined or fails, the order will not be confirmed.

3. Pricing & Currency

• All prices listed on the Zela London are in GBP (£).
• Prices are subject to change without notice.
• Any applicable taxes and shipping fees will be calculated at checkout.

4. Secure Payment Processing

• Zela London uses SSL encryption and trusted payment gateways to ensure your transactions are secure.
• We do not store your credit card or payment details.

5. Refunds & Chargebacks

• Refunds are processed according to our Refund & Return Policy.
• Unauthorised chargebacks will be disputed. If you experience any issues, please contact us first at support@zelalondon.com

6. Fraud Prevention

• Zela London reserves the right to cancel or hold any order suspected of fraud or unauthorised activity.
• Additional identity verification may be requested for high-value transactions.

7. Contact Us

Store Name: Zela London
Address: 20-18 Savile Row, London, W1S 3PR, United Kingdom

Email: support@zelalondon.com
Contact Form: Click here
Phone: +31631346779

Customer Service Hours: Monday to Friday, 9:00 to 5:00 PM (GMT)

Response Time: Our customer service will respond within 24 hours on business days.