Zela London | Modern Fashion for Men & Women in the UK

Email: support@zelalondon.com

Phone: +31631346779

For Men & Women

Welcome To Zela London

We believe fashion is more than what you wear — it’s how you express who you are. We design with purpose, crafting timeless pieces that help you feel confident, authentic, and effortlessly you.

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Men's Jackets & Coats

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Women's Jackets & Coats

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About Us

Zela London uses fashion as an individual expression which reaches past what people wear.

Our company started in London's central area because we find inspiration from the city's blend of traditional and modern fashion styles.

Our mission focuses on creating timeless clothing that helps you feel confident and comfortable while keeping your authentic personality intact.

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  • FREE SHIPPING WITHIN THE UK

    We provide free shipping for all orders within the United Kingdom. Our orders are shipped with with Royal Mail, FedEX and DHL.

  • CUSTOMER SERVICE

    We deeply care about providing fast and helpful service to all our customers. Our customer service team responds to all emails within 24 business hours.

  • 30 DAYS RETURN PERIOD

    If the item didn't fit or you just don't like it, then you can always return or exchange. We offer a 30 day return or exchange policy on all orders for customers that are not perfectly happy with their order.

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FAQ

How long will it take to receive my order?

Here are our estimated delivery times:

  • Handling time: 1-2 business days
  • Transit time: 6-8 business days
  • Estimated delivery time: 7-10 business days

For more details, please refer to our Shipping Policy.

Do you offer free shipping?

Yes, we offer free shipping on all orders within the United Kingdom. For more information, please check our Shipping Policy.

Where is Zela London located?

Zela London is a United Kingdom based fashion brand. We proudly offer a curated selection of high-quality fashion products, with shipping available exclusively within the United Kingdom.

What if I receive a defective product?

If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Refund Policy.

Can I cancel my order after it’s placed?

Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us at support@zelalondon.com

What is your return policy?

We have a simple and hassle-free return process. For complete details, please visit our Refund Policy page.

When will I get my refund after returning a product?

Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.

Do you offer any warranties or guarantees on your products?

Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Refund Policy.

How can I contact customer support?

You can reach our customer support team through the Contact page or by emailing us at support@zelalondon.com

Do you ship internationally?

No, we currently ship exclusively within the United Kingdom.

Do you have a physical store location I can visit?

We are an online-only store, which allows us to offer the best prices and a wide selection of products.

Can I place a bulk order for my business or organisation?

Yes, we accept bulk orders. Please contact our customer support team for details.

What is the process for exchanging a product?

For detailed information about product exchanges, please refer to our Refund Policy.

How can I track my order?

You can track your order through the Track Your Order page on our website.