Women’s Puffer Jacket with Belt – Structured Silhouette

Order Processing

At Zela London, every order is prepared with care.

All orders are processed within 1–2 business days after being received. Once packed, your items are promptly handed over for shipment.

Shipping Time

After processing, your order will be shipped via Royal Mail, FedEx, or DHL.

Delivery typically takes 6–8 business days, depending on your location.

Estimated Delivery Time

The total estimated delivery time is 7–10 business days for all orders.

We proudly offer free shipping within the UK, ensuring your items arrive safely and on time.

For more details, please visit our full Shipping Policy.

Returns

At Zela London, we want you to love every piece you order. If for any reason you’re not completely satisfied, you may return your item within 30 days of receiving it.

Return Costs

Return shipping costs are the responsibility of the customer.

Damaged or Faulty Items

If your item arrives damaged or defective, please contact us as soon as possible. We’ll cover all return shipping costs and arrange either a replacement or a full refund — whichever you prefer.

Return Process

We aim to make returns simple and stress-free.

Just reach out to our customer care team at support@zelalondon.com and we’ll guide you through each step of the process.

Store Name: Zela London
Address: 20-18 Savile Row, London, W1S 3PR, United Kingdom

Email: support@zelalondon.com
Contact Form: Click here
Phone: +31631346779

Customer Service Hours: Monday to Friday, 9:00 to 5:00 PM (GMT)

Response Time: Our customer service will respond within 24 hours on business days.